Podicare Eastern Hills Privacy Policy

Podicare Eastern Hills is committed to complying with:

  • Privacy Act 1988
  • The Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone or fax and via email.

Collecting information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for the provision of high quality, holistic health care.

If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant services to individuals.


All information obtained during your treatment is kept confidential and secure, except when:

  • It is subpoenaed by a court;
  • Failure to disclose the information would place you or another person at risk of harm; or
  • Your prior approval has been obtained to:

o             provide a written report to another professional or agency—e.g. to a lawyer; or

o             Discuss the material with another person—e.g. a parent or employer.

If you claim rebates from funding bodies, we may be required to provide summary reports to referring doctors, specialists and/or agencies re